Between ~18:00 - 18:10 UTC today we saw degraded edge performance across multiple regions. Customers may have noticed elevated numbers of dropped connections or longer than usual connection times reaching their apps during this period.
A fix was applied and edge performance is back to normal levels.
An upstream provider is performing network maintenance on a subset of hosts in IAD on 2026-10-28, from 13:00 UTC to 15:00 UTC. A loss of connectivity of up to 30 minutes is possible within the scheduled maintenance window.
This incident has been resolved.
This incident has been resolved
Impact
From about 12:00 to 13:05 UTC, some clients got connection timeouts to their Redis databases. Affected were databases hosted in fra or gig, and clients whose connections were routed through fra or gig, even if their database is hosted in another region.
What happened
During a planned rolling upgrade, replicas in fra and gig did not finish draining and were left out of service. They were returned to Fly routing before they were ready to accept connections. Connections routed to them then timed out.
What we're changing
We will be adding tooling to return a replica to service safely after maintenance.
We will be adding safety checks to our upgrade process.
We will make the upgrade procedure more resilient to errors like this one.